Service Request Ticket - # 54383

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 11, 2014 09:35 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101057[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55RSFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080174 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AC:2C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Aug 11, 2014 10:16 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Aug 11, 2014 10:16 AM 
Helped them to install software with disc. Everything looks good.
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Vikas Sharma Aug 11, 2014 09:38 AM 
Task reassigned to Vikas Sharma.
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Katie Halvorson Aug 11, 2014 09:35 AM 
****This is an email****
Hello,

We need to have software moved from a PC that we
recently took out of service, and put on its
replacement. 

The new computer is 20101057[Edit Inv] in Room 202 Todd Hall. 

The old computer is 20091634[Edit Inv].  It's sitting in my
office Todd Hall Room 240.

The software we need to get from the old computer
and put on the newer computer is for the logitech
webcamera.  The person using the computer is
Leanne Cook 8-8754. 

Please call Leanne before coming to do the work.

Thank you,
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