Service Request Ticket - # 54389

Service Request Information

CONTACT Name Schulze, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 11, 2014 04:59 PM
Department Education & Leadership Phone 89221
Location Email schulzej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100750[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 12XG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3E:2E:B4


Wireless NIC 18:3D:A2:16:2C:C0


Bluetooth NIC 1C:65:9D:F6:41:F6

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Nicole Crane Aug 13, 2014 09:45 AM 
Status changed from (1) Pending to (5) Completed
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Nicole Crane Aug 13, 2014 09:45 AM 
She came to pick it up. I let her know to back up 
her files onto the drives.
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Lexie Widmer Aug 12, 2014 08:30 AM 
The computer started up okay.  Her files appear to
be intact.  I left a VM letting her know it's
ready to be given back, also recommended she save
to her network drives (she had a bunch of files on
her desktop).
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Lexie Widmer Aug 12, 2014 08:10 AM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Aug 11, 2014 05:00 PM 
computer is up at SRD
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Katie Halvorson Aug 11, 2014 04:59 PM 
There was water spilled on it and now when she
tries to turn it on it has a start up menu to
repair it.  She can't ever get the computer to work.  

She is wondering if there is anything that can be
recovered too.

503-930-5913-contact number
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