Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Aug 12, 2014 12:29 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130048 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B003841	Location	PDR
	Model	ColorQube 8870	Hostname	hlref5.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.47 Metered Code: 3937 RMA:XFL130758E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:14:F6:AE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 21, 2014 09:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 21, 2014 09:25 AM	This printer needed a new wiper blade. I replaced this part. The print outs are normal. Showed them to Chris to let him know that the problem has been resolved.	Add Attachment
Miles Rakestraw	Aug 13, 2014 08:25 AM	Task reassigned to Megan Eichler.	Add Attachment
Miles Rakestraw	Aug 13, 2014 08:25 AM	Megan is ordering parts for this printer.	Add Attachment
Lexie Widmer	Aug 12, 2014 02:47 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Lexie Widmer	Aug 12, 2014 12:39 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Aug 12, 2014 12:29 PM	HL-refwest is currently off but is printing with streaks on every print job. He tried to open it up and look at the drum and said there is some liquid in there. He said it got a new maintenance kit this week.	Add Attachment