Service Request Ticket - # 54395

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2014 02:48 PM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090297[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN4CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:34:D0:C8

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Aug 13, 2014 09:11 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Aug 13, 2014 09:11 AM 
I was able to get hold of Laron at Maaske Hall. I
updated his Firefox browser and the problem he was
encountering earlier was resolve.
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Dyl Karbia Aug 12, 2014 04:42 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Aug 12, 2014 02:48 PM 
He needs his Firefox updated.  Mike Soukup asked a
tech to do this for him since he can't over the
phone.  His DegreeWorks wasn't working and this is
the fix.

He is available all day tomorrow but would prefer
in the morning, if possible.
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