Service Request Ticket

Service Request Information

CONTACT	Name	Nelles, Karen	Date	Aug 13, 2014 09:02 AM
	Department	University Housing	Phone	88382
	Location		Email	nellesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100285 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	SCN06P3K0H6	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	1C:C1:DE:49:26:E2

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Aug 13, 2014 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Aug 13, 2014 10:24 AM	Inventory updated. Good printer is W#20100285	Add Attachment
Alexander Carlson	Aug 13, 2014 10:18 AM	Went and did the printer replacement. No problems - done.	Add Attachment
Alexander Carlson	Aug 13, 2014 09:08 AM	Left VM asking where the not-broken printer is.	Add Attachment
Alexander Carlson	Aug 13, 2014 09:06 AM	Task reassigned to Alexander Carlson.	Add Attachment
John Rushing	Aug 13, 2014 09:02 AM	Move Karen's printer to Val 215 and bring back the broken HP OfficeJet 8000 printer currently in Val 215. The WOU# for the broken Printer is 20101255.	Add Attachment