Service Request Ticket

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Service Request Information

CONTACT	Name	Orwick, Betty	Date	Aug 13, 2014 09:36 AM
	Department	Strategic Communications & Marketing	Phone	88813
	Location		Email	orwickb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080624 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
	Serial No.	G88492A9XYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	MAC OS X 10.5 (LEOPARD)	Software	MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, (UPGRADED Adobe Creative Suite Prem CS3 Mac License from P0065768) Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067
	Wired NIC	00:1F:5B:3D:FE:0C

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Sep 26, 2014 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Sep 26, 2014 03:39 PM	Never did hear back. Guessing that this task is now moot.	Add Attachment
Lexie Widmer	Sep 11, 2014 03:43 PM	Left VM	Add Attachment
Lexie Widmer	Aug 29, 2014 09:22 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Aug 29, 2014 09:22 AM	Talked to Betty; the student might be switching to a new computer, so this task might be moot. She's going to call us back. Also found a fonts help page: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html	Add Attachment
Babatunde Idahor	Aug 26, 2014 11:31 AM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Aug 26, 2014 11:21 AM	I was at COT today.Tried to add the user as an admin but she was unable to access the fonts.	Add Attachment
Babatunde Idahor	Aug 25, 2014 02:14 PM	Student worker wasn't at work today. I will go in tomorrow by 9 a.m. to check on the machine.	Add Attachment
Miles Rakestraw	Aug 25, 2014 01:28 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Miles Rakestraw	Aug 21, 2014 03:06 PM	Called Betty, she said the student that is having the problems with the fonts is not on campus. The student might be back on Monday, I will call Monday to see if all parties are available.	Add Attachment
Lori Burgeson	Aug 21, 2014 12:25 PM	**This is an email** Lori --- I think we would like to have the student have the permissions/access to the fonts folder on her own. Without Betty's involvement. Scott	Add Attachment
Lori Burgeson	Aug 21, 2014 11:31 AM	**This is an email** Lori --- ALL fonts are on that machine; she just doesn't have permissions to use those fonts. Betty's login on that machine allows access to those fonts. Scott	Add Attachment
Lori Burgeson	Aug 21, 2014 10:42 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Lori Burgeson	Aug 21, 2014 10:42 AM	I will contact Scott Killip first to see if he can help with the fonts issue. He knows what fonts program they use for their Adobe CS work. I will update this ticket once I have had a chance to talk to him.	Add Attachment
Nicole Crane	Aug 13, 2014 10:01 AM	Anytime works for her. The sooner the better	Add Attachment
Dyl Karbia	Aug 13, 2014 09:56 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Aug 13, 2014 09:55 AM	Left VM	Add Attachment
Katie Halvorson	Aug 13, 2014 09:36 AM	Adobe creative suite fonts are not working. They just aren't showing up when her student worker tries to get to them. They have tried to restart the computer and still same issue. Anne is the one who is working on the computer in COT 201.	Add Attachment