Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Aug 13, 2014 12:06 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130735 (opens in a new window)	Bldg/Room	TODD 335
	Service Tag	35F6M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35F6M02	Location	Loaner
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918,
	Wired NIC	34:17:EB:9A:B3:49

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 15, 2014 03:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 15, 2014 03:53 PM	All set up!	Add Attachment
Megan Thibeault	Aug 15, 2014 09:29 AM	Task reassigned to Megan Eichler.	Add Attachment
Vikas Sharma	Aug 14, 2014 11:00 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Aug 14, 2014 11:00 AM	Ready for Megan or Lori	Add Attachment
Vikas Sharma	Aug 14, 2014 11:00 AM	I reimaged the machine and did following things: Computer Name: W20130735 Sophos installed and updated Update all the browsers including flash player. Changes DNS Settings Windows Activated Microsoft Activated Ran gpupdates	Add Attachment
Vikas Sharma	Aug 14, 2014 08:08 AM	Task reassigned to Vikas Sharma.	Add Attachment
Tricia Flaherty	Aug 13, 2014 05:59 PM	Task reassigned to New Equip. Setup.	Add Attachment
Shandelle Plasker	Aug 13, 2014 12:08 PM	She is available this week Aug 13 to 15(preferred) and then gone until Sept 2nd	Add Attachment
Shandelle Plasker	Aug 13, 2014 12:06 PM	new Optiplex 9020 WOU#20130735 and 23 inch monitor WOU#20130774 to replace old cpu WOU#20090296 and old mon W#20090320 Located on the shelf in ITC 013 hallway	Add Attachment