Service Request Ticket

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Aug 14, 2014 09:18 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120892 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B009257	Location	PDR
	Model	ColorQube 8870	Hostname	lab-24hourroom/studentlounge.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414
	Wired NIC	9C:93:4E:86:98:D2

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 06, 2014 03:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 06, 2014 03:05 PM	printer is functioning normal now	Add Attachment
Megan Thibeault	Oct 06, 2014 11:47 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 06, 2014 10:42 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Oct 06, 2014 10:42 AM	error 93,986.00 ref20007121	Add Attachment
Ruby Tidwell	Oct 03, 2014 10:19 AM	Task reassigned to Megan Eichler.	Add Attachment
Meghann Thilberg	Oct 03, 2014 10:15 AM	Lori called to say it still was having issues.	Add Attachment
Megan Thibeault	Oct 03, 2014 10:03 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Oct 01, 2014 08:36 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 01, 2014 08:36 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Vikas Sharma	Sep 25, 2014 09:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Sep 25, 2014 09:28 AM	The meter supply was not enable so I enable it	Add Attachment
Vikas Sharma	Sep 25, 2014 08:15 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Sep 25, 2014 08:13 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Sep 25, 2014 08:13 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Vikas Sharma	Aug 14, 2014 09:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Aug 14, 2014 09:38 AM	Talked to megan and she showed me how to get a code. Went over 24 hour student lounge and put the code. The printer was start accepting inks.	Add Attachment
Vikas Sharma	Aug 14, 2014 09:22 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Aug 14, 2014 09:18 AM	Whenever they try to put new ink in the 24 hour lab printer, it says it is the wrong ink and to remove. Lab-24hour	Add Attachment