Service Request Ticket

Service Request Information

CONTACT	Name	Dalton, Kris	Date	Aug 14, 2014 01:50 PM
	Department	College of Education	Phone	88482
	Location		Email	daltonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101152 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55KVFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:AB:DF

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Aug 18, 2014 09:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Aug 18, 2014 09:09 AM	Reimaged and delivered. Kris was not there (she is out today and tomorrow). Left a note to call us if she has any thing else.	Add Attachment
Lexie Widmer	Aug 14, 2014 04:58 PM	She is not in tomorrow. Will finish up and get it delivered Monday.	Add Attachment
Lexie Widmer	Aug 14, 2014 03:51 PM	Asked her about special software. Mentioned Astra Scheduler and Banner.	Add Attachment
Katie Halvorson	Aug 14, 2014 03:20 PM	She called to say that she got everything saved and you can come grab the computer whenever.	Add Attachment
Lexie Widmer	Aug 14, 2014 02:49 PM	She is running XP. Arranged to have it reimaged tomorrow. She's going to work on getting things saved to her network drives.	Add Attachment
Lexie Widmer	Aug 14, 2014 02:16 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Aug 14, 2014 01:50 PM	She keeps getting a ton of pop ups on her computer. There is not one type or name associated with the pop ups. She needs someone to come over and get rid of them. She is around till 430 today. She is out tomorrow.	Add Attachment