Service Request Ticket - # 54419

Service Request Information

CONTACT Name Messinger, Toria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2014 02:15 PM
Department Social Science Phone 88737
Location Email messingert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121296[Edit Inv] (opens in a new window) Bldg/Room ITC 003D
Service Tag Description Apple iMac 27-inch, Intel i5 2.9GHz Quad #Z0MR
Serial No. D25KW056DNMN Location Storage in 003

CPU Intel Core i5(2.9GHz, 6MB L3)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090672, Adobe CS6 Design&Web Prem MAC from P0090672

Wired NIC 10:DD:B1:D4:25:F4


Wireless NIC EC:35:86:48:12:80


Bluetooth NIC EC:35:86:48:12:81

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Aug 14, 2014 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Aug 14, 2014 02:49 PM 
Forgot to assign task to self
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Alexander Carlson Aug 14, 2014 02:49 PM 
Task reassigned to Alexander Carlson.
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Alexander Carlson Aug 14, 2014 02:49 PM 
Brought a 5-foot red cable from the giant box of 
them we had - replaced the old cable with that. 
Doing so made it log in quickly and reliably.

Done.
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Alexander Carlson Aug 14, 2014 02:33 PM 
Called - going over there now.
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Katie Halvorson Aug 14, 2014 02:15 PM 
The computer won't log in anyone.  They can get to
the ctrl-alt-delete page but it just keeps
spinning after that.  They have tried to restart
the computer but it still keeps getting stuck. 
They have waited 30mins one time and it still does
nothing.

Computer is in WUC212
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