Service Request Ticket - # 54423

Service Request Information

CONTACT Name McAlpine, Diana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2014 08:40 AM
Department Health & Exercise Science Phone 88908
Location Email mcalpined@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110888[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GG35V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, Adobe Acrobat X Std from bundled with Fujitsu ScanSnap S1500 P0085009, Adobe CS6 Design & Web Premium from PO_TBA

Wired NIC 18:03:73:26:31:3B


TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public

Entered by Date Memo
Vikas Sharma Aug 15, 2014 09:59 AM
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Aug 15, 2014 09:59 AM
Updated her computer. She had 40 updates and then uninstall and 
reinstall Adobe Acrobat X pro. She also really appreciate the faster 
service providing by our department. 
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Vikas Sharma Aug 15, 2014 08:46 AM
Task reassigned to Vikas Sharma.
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Jennifer McCarroll Aug 15, 2014 08:40 AM
****This is an email****
Hello,

I have Adobe Acrobat X Pro installed on my desktop
computer and it has not been working for some time
now.  I do not use it often but do occasionally
and will need to again soon.  It will not open at
all.  I can only view PDF's using foxit reader or
adobe reader and cannot edit.  Usually when I try
to open Adobe Acrobat X Pro it just does nothing.
 It doesn't even look like it's trying to open,
and not just from the desktop icon, but from the
program list as well.  However, a couple of times
I have gotten a message:  Fatal Error Acrobat
failed to connect to a DDE server.

If someone could please help me with this, I would
appreciate it.

I am here all day today other than lunch, down in
NPE 115.

WOU #: 20110888[Edit Inv]

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