Service Request Ticket - # 54429

Service Request Information

CONTACT Name Ryan, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 18, 2014 09:06 AM
Department Education & Leadership Phone 88605
Location Email ryanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101085[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C02FM4L1DH2L Location PDR 2023 Giveaway

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software MS Office 2011 std MAC from P0080246i

Wired NIC C8:2A:14:2E:AB:99


Wireless NIC E4:CE:8F:14:39:12


Bluetooth NIC E4:CE:8F:14:39:13

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Aug 18, 2014 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Aug 18, 2014 09:46 AM 
Went over there restart the computer and made sure internal 
speakers are selected in output audio. Restart the computer again 
and sound was working fine. She really appreciate the fast service 
provided by our department.
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Vikas Sharma Aug 18, 2014 09:07 AM 
Task reassigned to Vikas Sharma.
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Nicole Crane Aug 18, 2014 09:06 AM 
The sound on the laptop is not working.
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