Service Request Ticket - # 54437

Service Request Ticket - # 54437

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Service Request Information

CONTACT	Name	Foster, David	Date	Aug 18, 2014 11:21 AM
	Department	Social Science	Phone	88805
	Location		Email	fosterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 Minitower, i7-2600 (3.4GHz 8M)
	Serial No.	3169ZQ1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B3:90:60

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Aug 20, 2014 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Aug 20, 2014 10:59 AM	Delivered the computer. checked the internet connection, all drivers are working fine, mapped all the network drives. Everything working good.	Add Attachment
Vikas Sharma	Aug 20, 2014 09:45 AM	Going to drop his computer around 10:30am	Add Attachment
Vikas Sharma	Aug 19, 2014 12:02 PM	Had a restoration failure error. I reimaged the machine. Its all done. I will deliver hime tomorrow because he is not in this office until tomorrow 9am.	Add Attachment
Vikas Sharma	Aug 19, 2014 10:40 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Vikas Sharma	Aug 19, 2014 10:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Aug 19, 2014 10:23 AM	Went over there double check the computer, internet and telephone. Look like everything is fine.	Add Attachment
Dyl Karbia	Aug 19, 2014 08:09 AM	Task reassigned to Vikas Sharma.	Add Attachment
Vikas Sharma	Aug 18, 2014 01:59 PM	Task reassigned to Dyl Karbia.	Add Attachment
Vikas Sharma	Aug 18, 2014 11:58 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Aug 18, 2014 11:21 AM	He started up his computer and it had some repair options and he went through with those and then now he gets an error that says trust relationship failed. He is currently using an ethernet cord but can't get logged in. He is in till 230 today and Linda Kunze can let you in if he isn't around.	Add Attachment