Service Request Ticket - # 54444

Service Request Ticket - # 54444

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Service Request Information

CONTACT	Name	Horsey, Rip	Date	Aug 18, 2014 02:24 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100687 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570/DT color Printer
	Serial No.	XFN025004	Location	PDR
	Model	8570/DT	Hostname	spandex.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP:140.211.78.64	Ink/Toner Refill
	Wired NIC	00:00:AA:D0:36:E9

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 07, 2014 09:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 26, 2014 02:23 PM	**This is an email** Hi Megan, We received our maintenance kit today from Staples. I removed the old kit and inserted the new one already. Thank you,	Add Attachment
Megan Thibeault	Sep 23, 2014 06:00 PM	Still waiting for maintenance kit	Add Attachment
Megan Thibeault	Sep 02, 2014 02:44 PM	Got the part-HWC closed till 9/8	Add Attachment
Megan Thibeault	Aug 28, 2014 02:24 PM	Talked to Rip today. They received the part but it came in damaged. He will let me know when they get the new part in.	Add Attachment
Megan Thibeault	Aug 20, 2014 12:55 PM	**This is an email** Rip, I came by earlier this morning and took a look at the xerox. I installed a new wiper blade. The streaks are still present, I need to come back and do some more testing. I will be by tomorrow to work on it some more. Do you have a new maintenance kit for the printer? Thanks, Megan Rip Horsey 12:47 PM (7 minutes ago) to Megan No, let me know if I need to order one for you. Megan Eichler 12:54 PM (0 minutes ago) to Rip Rip, Can you please order one. The printer does show it have 50% life left but it looks super old. When the maintenance kits have been using the same cleaning oils it starts to break down over years. Here is the Xerox part #109R00783 (http://www.office.xerox.com/printers/color-printers/colorqube-8570/supl-enus.html) I recommend getting the Extended-Capacity Cleaning Unit/Maintenance Kit, 8570/8870/8700/8900 because it is a better deal in the long run. Thanks!	Add Attachment
Alexander Carlson	Aug 19, 2014 08:17 AM	Task reassigned to Megan Eichler.	Add Attachment
Alexander Carlson	Aug 19, 2014 08:17 AM	Checked out printer - slight streaking does occur. Maintenance kit is good, and they have already tried basic troubleshooting.	Add Attachment
Alexander Carlson	Aug 19, 2014 07:58 AM	Going to go check out the printer.	Add Attachment
Alexander Carlson	Aug 19, 2014 07:57 AM	Task reassigned to Alexander Carlson.	Add Attachment
Katie Halvorson	Aug 18, 2014 02:24 PM	**This is an email** The print outs have streaks in them especially when double side color printing. Troubleshooting - clean jets, ignore jets, reset jets all through the printer controls also made sure ink tray was emptied, looked over roller to make sure they were free of debris. No error messages. Spandex	Add Attachment
Katie Halvorson	Aug 18, 2014 02:24 PM	**This is an email** We have a Xerox Color Qube (WOU# 20100682) that has some ink jet issues. We > have done the troubleshooting, but the streaks still remain. Please repair > when you have a time. Thanks. > > -- > Rip Horsey	Add Attachment