Service Request Ticket

Service Request Information

CONTACT	Name	Nagel, Sarah	Date	Aug 18, 2014 03:16 PM
	Department	International Education & Development	Phone	89081
	Location		Email	nagels@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091352 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53D1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro ,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010
	Wired NIC	B8:AC:6F:83:DC:CE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Aug 19, 2014 12:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Aug 19, 2014 12:03 PM	Swiped the cables and everything working fine. Just double checked with her and she has no problems anymore. She is running XP machine so i let Tricia know about it.	Add Attachment
Alexander Carlson	Aug 19, 2014 08:24 AM	Reply to email: 9-12 feet possibly? The cord is hard to get to behind my desk.	Add Attachment
Vikas Sharma	Aug 19, 2014 07:41 AM	Task reassigned to Vikas Sharma.	Add Attachment
Alexander Carlson	Aug 18, 2014 03:23 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #54445 Description: internet goes in and out --- Would you check the ethernet cord and tell me how long it is? This is so we can try a replacement for it. Thank you, -Alexander	Add Attachment Public
Katie Halvorson	Aug 18, 2014 03:16 PM	She is connected to Ethernet but it goes in and out for about 10-15mins at a time. She restarts computer but it always ends up being a problem again. She has been having the problem for a few months now. Maaske102 89081	Add Attachment