Service Request Ticket - # 54446

Service Request Ticket - # 54446

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Service Request Information

CONTACT	Name	Pederson, Nora	Date	Aug 18, 2014 04:20 PM
	Department	Library & Media Services	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110939 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	24Z25V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	24Z25V1	Location	Under stand up desk, wipe in 2 wks
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:58:AA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Tracking

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Aug 27, 2014 04:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Aug 27, 2014 04:23 PM	Gave her admin rights, she was able to install the software she wanted to. Done.	Add Attachment
Alexander Carlson	Aug 27, 2014 04:09 PM	called, going over there now	Add Attachment
Katie Halvorson	Aug 27, 2014 02:13 PM	She is around between now and 5 today.	Add Attachment
Alexander Carlson	Aug 26, 2014 02:11 PM	Called - no reply Still no reply to email.	Add Attachment
Alexander Carlson	Aug 21, 2014 09:49 AM	This is an outgoing email: Hello Nora, What time would be good for one of us to come down and give you admin rights on your computer> You can reply to this email with what would be a good time or call us at 88925. Thank you, - Alexander Carlson, University Computing Services	Add Attachment
Alexander Carlson	Aug 19, 2014 03:52 PM	Called again - no answer. Left VM.	Add Attachment
Alexander Carlson	Aug 19, 2014 09:28 AM	She's not in,and nobody was around.	Add Attachment
Alexander Carlson	Aug 19, 2014 09:21 AM	Going over to see if she's around	Add Attachment
Alexander Carlson	Aug 19, 2014 09:19 AM	Called at 9 and got no answer, called at 9:15 and got no answer.	Add Attachment
Alexander Carlson	Aug 19, 2014 07:45 AM	Task reassigned to Alexander Carlson.	Add Attachment
Alexander Carlson	Aug 18, 2014 04:51 PM	Will get it tomorrow at 9 if not busy imaging labs.	Add Attachment
Katie Halvorson	Aug 18, 2014 04:20 PM	She needs admin rights to download some software on her computer. She is in till 5 today and tomorrow 9-5. HSS203 89529	Add Attachment