Service Request Ticket - # 54449

Service Request Information

CONTACT Name Yahnke, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2014 09:46 AM
Department Human Resources Phone 88459
Location Email yahnkee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110163[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34QGZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:9F:62

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Aug 19, 2014 10:03 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Aug 19, 2014 10:03 AM 
Change the product key and it worked fine :)
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Vikas Sharma Aug 19, 2014 09:50 AM 
Task reassigned to Vikas Sharma.
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Katie Halvorson Aug 19, 2014 09:46 AM 
When he logged in this morning, he gets an error
that says "copy of Microsoft is not activated" and
then it gives him an option to change product key
but he doesn't want to mess with it just in case.

You can come over anytime.
88459 is best contact
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