Service Request Ticket - # 54456

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2014 04:10 PM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25015V1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007; ***Transferred license from W#20110925 FEB2015 Adobe Acrobat Pro XI(v.11) from P0093895 & then DEC2016 SR62176 Transfer to new cpu W#20141267,

Wired NIC 78:2B:CB:A6:61:B4

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Aug 20, 2014 10:09 AM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Aug 20, 2014 10:09 AM 
Updated most everything (Java, .NET, etc) - and ran 
windows updates. This fixed the issue.

Done.
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Alexander Carlson Aug 20, 2014 08:03 AM 
Called - nobody there
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Alexander Carlson Aug 19, 2014 04:19 PM 
Task reassigned to Alexander Carlson.
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Katie Halvorson Aug 19, 2014 04:10 PM 
When she is working on something like Word or
Excel, it will freeze and she ctrl-alt-delete and
she will close the program and then it just
happens over and over again.  She doesn't have any
problems on internet though.

She is around all day tomorrow.
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