Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	Aug 20, 2014 09:16 AM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080694 (opens in a new window)	Bldg/Room	SH 103
	Service Tag		Description	HP LaserJet P4515x Laser Printer #CB516A#ABA
	Serial No.	JPDF217246	Location	Carla Menear, music
	Model	CB516A	Hostname	fs-forks-rivers / forks-rivers.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, Maint kit from P0082991 Dec2011, HP LJP4015 Maint Kit #CB388A-PRM-B P0096191 DEC2014 SR55444 IP: 140.211.64.74	Ink/Toner Refill
	Wired NIC	00:1F:29:20:05:47

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 26, 2014 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 26, 2014 11:47 AM	changed out the fuser and all the rollers. Printer is looking great!	Add Attachment
Megan Thibeault	Aug 20, 2014 12:18 PM	PR#7921	Add Attachment
Vikas Sharma	Aug 20, 2014 10:58 AM	Task reassigned to Megan Eichler.	Add Attachment
Vikas Sharma	Aug 20, 2014 10:58 AM	Talked to Megan seems like we have to get new parts so i called them and let them know it probably take around 2 to 2.5 weeks.	Add Attachment
Vikas Sharma	Aug 20, 2014 09:18 AM	Task reassigned to Vikas Sharma.	Add Attachment
Nicole Crane	Aug 20, 2014 09:17 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Aug 20, 2014 09:17 AM	She would like the request to be put on "urgent" in our department	Add Attachment
Nicole Crane	Aug 20, 2014 09:16 AM	She was printing out labels on her printer and it go stuck inside. It won't print out anything any longer and it also is showing an error message on the printer saying that the printer doesn't recognize the toner.	Add Attachment