Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 21, 2014 03:30 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140258 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	D4PXS12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	D4PXS12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013
	Wired NIC	34:17:EB:BB:1A:B2

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Sep 18, 2014 06:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 18, 2014 06:56 AM	These have been delivered and set up.	Add Attachment
Lori Burgeson	Sep 15, 2014 12:35 PM	These are being imaged and prepped for install. John called Sarah to try to touch base with Dale or Dave Olson about the installation of the PCs. Dale is out today and Sarah wasnt sure if/when Dave would be in. John mentioned installing the replacement PCs tomorrow morning when Dale gets in.	Add Attachment
Lori Burgeson	Aug 21, 2014 03:32 PM	These will replace the Win7 PCs in ITC 303	Add Attachment
Shandelle Plasker	Aug 21, 2014 03:30 PM	There are 20 PC desktop's WOU#20140258-20140277. They are located on the rack in ITC013. All mice, keyboards and all other cable needed are with the new equipment. I also provided DVI to VGA adaptors.	Add Attachment