Service Request Ticket

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CONTACT	Name	Burgeson, Lori	Date	Aug 21, 2014 03:30 PM
	Department	University Computing Solutions	Phone	88955
	Location		Email	burgesonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110397 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25GQ1R3DHJW	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	MAC OS X 10.12 (macOS Sierra)	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:27:48:F9
	Wireless NIC	E4:CE:8F:67:CA:57
	Bluetooth NIC	34:51:C9:F2:AB:C4

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Sep 18, 2014 06:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 18, 2014 06:57 AM	This computer will be placed back in the classroom today while we image.	Add Attachment
Lori Burgeson	Sep 15, 2014 12:32 PM	Daniel came over to check the computer for ITC 103 again and everything looked good other than one quick install we can take care of after imaging. He would like us to start imaging Wednesday unless we hear otherwise.	Add Attachment
Lori Burgeson	Sep 10, 2014 09:51 AM	Did a few tweaks on the image for ITC103 that Daniel requested. Uploading new image now and will image the machine again.	Add Attachment
Lori Burgeson	Sep 07, 2014 11:34 AM	Loaded image. Cannot get Max6 to work without dongle. Need to talk with Daniel to see if I can use one of the dongles to license. He will also need to check the image to see if he needs anything else.	Add Attachment
Lori Burgeson	Aug 29, 2014 09:07 AM	The repair has been completed. We are hanging on to the machine to test the image once it has been completely built.	Add Attachment
Lori Burgeson	Aug 26, 2014 12:05 PM	The repair will be performed tomorrow at 2pm by Jake.	Add Attachment
Lori Burgeson	Aug 26, 2014 10:02 AM	Called Mac Store and left a voicemail to schedule a time for the iMac repair to take place.	Add Attachment
Lori Burgeson	Aug 26, 2014 08:04 AM	Received a voicemail from the Mac Store to repair the iMac last night. Will call them when they open this morning at 10am	Add Attachment
Lori Burgeson	Aug 21, 2014 03:30 PM	The Mac is displaying half the screen dark. Miles called AppleCare Repair ID D132176214 They will call when they get the part.	Add Attachment