Service Request Ticket - # 54481

Service Request Information

CONTACT Name Lambert, Paul   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2014 09:52 AM
Department University Computing Solutions Phone 88003
Location Email lambertp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130737[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35Q1M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35Q1M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC F8:B1:56:DB:F7:78

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Aug 22, 2014 05:11 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Aug 22, 2014 05:11 PM 
Done. Inventory updated and documented.
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Lexie Widmer Aug 22, 2014 04:33 PM 
Task reassigned to Lexie Widmer.
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Babatunde Idahor Aug 22, 2014 03:12 PM 
Machine wou#:20130737[Edit Inv] is located on the rack in 
ITC007 with the monitor- wou#:20130776[Edit Inv].
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Babatunde Idahor Aug 22, 2014 03:02 PM 
GFA checklist completed.
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Babatunde Idahor Aug 22, 2014 02:54 PM 
Machine names - W20130737
Domain joined - yes
Admin users - studenttechs
Windows O.S - activated
Sophos - installed
MS Office -activated
Software updates - yes
Browsers tested - yes
All adobe applications -installed
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Tricia Flaherty Aug 22, 2014 02:13 PM 
Contact changed from Tricia Flaherty to Paul Lambert.
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Vikas Sharma Aug 22, 2014 01:04 PM 
Task reassigned to Babatunde Idahor.
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Vikas Sharma Aug 22, 2014 10:14 AM 
Task reassigned to Vikas Sharma.
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Shandelle Plasker Aug 22, 2014 09:52 AM 
New Optiplex 9020 WOU#20130737[Edit Inv] and 23inch monitor
WOU#20130776[Edit Inv] to replace old cpu WOU#20091298[Edit Inv] and
old monitor WOU#20060716[Edit Inv]. 

       **Located on the rack in ITC007**
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