Service Request Ticket - # 54483

Service Request Information

CONTACT Name Kaufman, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2014 12:07 PM
Department Athletics Phone 8-8068
Location Email kaufmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130698[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Laser Printer
Serial No. D6X450464 Location PDR

Model 4622/DT Hostname ath-hallway.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.112.24 ECONCIERGE: Xerox High Capacity Black Toner Cartridge #106R01535 $313.37 VISA2016006183 Ink/Toner Refill

Wired NIC 00:00:AA:D9:6B:FD

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 22, 2014 02:03 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Aug 22, 2014 02:02 PM 
Added the printer to the computer-good to go
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Megan Thibeault Aug 22, 2014 12:32 PM 
left a vm
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Shandelle Plasker Aug 22, 2014 12:07 PM 
His computer was connected to his printer but when
he came into work today it did not have the option
to print from his specific printer. I guided him
through the steps to add the printer but the
printer name is not in the system. They think that
the printers name is ATH-Hallway but might be a
little different. Please contact Benjamin by
phone. Also everyone else in the office are not
having any issues with printing to this printer.
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