Finally good to go.  Used the 2013 downgrade key
for 2010 pro plus.  

Left VM

****This is an email****
Mrs. Ode,

We are currently working to resolve the licensing
issue you are having with Microsoft Office.  We
believe that uninstalling and re-installing Office
will fix this problem.  Unfortunately we can not
uninstall Office via the remote desktop app we
used the other day.  Here are the directions on
how to remove and re-install Office.

Uninstall:
- start menu.
- control panel
- programs and features
- scroll down until you find Microsoft Office Pro
Plus 2010 (click on it)
- At the top of the scroll pane there will be a
button that says "Uninstall" click that
- Windows uninstall wizard will appear, follow the
steps on the wizard to complete the uninstall.

Install:
- Open your preferred web browser and travel to
this link: http://www.wou.edu/~burgesonl/Setup/
- Once on that page click the link at the bottom
called "setup.exe"
- After file has been downloaded navigate to where
is was saved and double click.
- Follow instillation wizard to complete the
installation of Microsoft Office.

Once the new Office software has been installed
you will need to call us so that we can activate
your session of office.  If you have any questions
or concerns please call us at 88925 or respond to
the e-mail and we will reply as soon as possible.
 Thank you for your patience.

Thank you,
Miles R.
UCS Tech

Ran into some licensing issues while activating
Office.  Will try to sort the issues out and try
and make contact with the customer again.

Task reassigned to Lori Burgeson.

Task reassigned to Alexander Carlson.