Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Aug 22, 2014 03:27 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120294 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 7500/DT Tabloid Color Printer
	Serial No.	RXD137415	Location	PDR
	Model	7500/DT	Hostname	optics.wou.edu
	Notes	NOT STUDENT TECH PRINTER, Color Laser - 35 ppm Mono - 35 ppm Color - 1200 x 1200 dpi - Network, USB - Gigabit Ethernet - Mac, PC, duplexing(two-sided), capacity: 1100 sheets, Maximum duty cycle: up to 150,000 pages/month Tray 1 (Multipurpose tray): Custom sizes: 3.5 x 3.9 in. to 12.6 x 47.2 in. Tray 2: Custom sizes: 5.5 x 7.2 in. to 11.7 x 17 in. Tray 3: Custom sizes: 5.5 x 7.2 in. to 13 x 18 in. MAINT: Xerox Transfer Roller F/7500DT #2416609 from P0095361 OCT2014 SR54531	Ink/Toner Refill
	Wired NIC	00:00:AA:E4:D2:02

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 26, 2014 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 26, 2014 03:19 PM	**This is an email** Joannie, I was gone on Friday you would thought the world was going to end over this printer. Urrr I have the part and will replace it today. Please do not order a fuser for this. Please let me know if you already have. Thank you! Angie Barry Office Coordinator Student Leadership & Activities 503.838.8064 (phone) 503.838.8427 (fax)	Add Attachment
Megan Thibeault	Aug 22, 2014 03:40 PM	PR#7935-for a new fuser	Add Attachment
Shandelle Plasker	Aug 22, 2014 03:27 PM	Printer with WOU#20120294 is giving an error that the fuser needs to be replaces. Please contact her by office phone.	Add Attachment