Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 22, 2014 03:53 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20140101 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	92G8T02	Description	Dell Wyse P25 Zero Client with 32MB Flash/512MB
	Serial No.	92G8T02	Location	PDR 2023 Giveaway
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097
	Wired NIC	00:80:64:CC:8A:6E

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Aug 26, 2014 08:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Aug 26, 2014 08:03 AM	These have been set up. Old clients have been brought back and are sitting on the shelf in 008.	Add Attachment
Lori Burgeson	Aug 25, 2014 07:01 AM	These are ready for delivery. The ports need to be changed to the private network before we can set them up. I will need the new ip address each pulls so I can make sure each makes it in the correct Teradicci group.	Add Attachment
Sarah Pettigrew	Aug 22, 2014 04:06 PM	**The thin clients have been moved to a box on the floor by the counter in ITC 008.	Add Attachment
Sarah Pettigrew	Aug 22, 2014 03:53 PM	NEW EQUIP SETUP: 22 Dell thin clients need to be setup and delivered to the 24 hour lounge in HL 106. The WOU #s of the thin clients are 20140101 - 20140122. The WOU #s of the monitors are 20140147 - 20140168. The monitors are on the counter in ITC 008 and the thin clients are on the shelves across from the restroom in ITC 009.	Add Attachment