Service Request Ticket - # 54489

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2014 04:03 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20140125[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 1L4TS12 Description Wyse P25 zero client 32MB FLASH/512MB
Serial No. 1L4TS12 Location In 002 Cart

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097

Wired NIC 00:80:64:CC:AB:2E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Aug 25, 2014 12:30 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Aug 25, 2014 12:30 PM 
All of the Wyse clients have been deployed.
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Lori Burgeson Aug 25, 2014 09:48 AM 
Moving 2013 computers to front of lab and will 
place new Wyse clients in the back of the lab.  
Paul is changing the ports to the private network.  
I let Ruby know that I will need both the IP 
address and mac address of each Wyse client so I 
can make sure they stay configured correctly.
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Lori Burgeson Aug 24, 2014 11:50 AM 
These are ready for delivery.  The ports need to 
be changed to the private network before we can 
set them up.  I will need the new ip address each 
pulls so I can make sure each makes it in the 
correct Teradicci group.
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Sarah Pettigrew Aug 22, 2014 04:03 PM 
NEW EQUIP SETUP: 16 Dell thin clients need to be setup and delivered to APSC 
101. The WOU #s are 20140125 - 20140140. These thin clients are replacing 
2009 and 2010 PC stations:
20090120 (B6)
20090126 (B2)
20090132 (B5)
20090141 (C7)
20090144 (C6)
20090158 (B4)
20100098 (D1)
20100121 (E2)
20100122 (D3)
20100123 (E4)
20100125 (D2)
20100127 (C4)
20100129 (D5)
20100131 (C5)
20100133 (C1)
20100135 (D4)
There is a layout of the room with these stations highlighted next to the 
equipment. The equipment is on the shelves across from restroom in ITC 
009.
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