Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 22, 2014 04:58 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20140141 (opens in a new window)	Bldg/Room	HL 1st Floor
	Service Tag	1L5TS12	Description	Dell Wyse P25 Zero Client with 32MB Flash
	Serial No.	1L5TS12	Location	HL REF Station #27
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097
	Wired NIC	00:80:64:CC:A8:43

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Aug 26, 2014 08:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Aug 26, 2014 08:03 AM	These have been set up. Old PC's are in storage in ITC 002/003D	Add Attachment
Lori Burgeson	Aug 24, 2014 11:50 AM	These are ready for delivery. The ports need to be changed to the private network before we can set them up. I will need the new ip address each pulls so I can make sure each makes it in the correct Teradicci group.	Add Attachment
Sarah Pettigrew	Aug 22, 2014 04:58 PM	NEW EQUIP SETUP: 6 Dell thin clients need to be setup and delivered to HL REF 1st floor. The WOU #s are 20140141 - 20140146. The stations being replaced are: 20100095 (Ref 28) 20100119 (Ref 25) 20100120 (Ref 26) 20100126 (Ref 23) 20100128 (Ref 20) 20100130 (Ref 27) There is a layout sheet with the stations highlighted near the equipment. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment