Service Request Ticket - # 54493

Service Request Information

CONTACT Name Dutton, Bryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2014 05:51 PM
Department Natural Science/ Biology Phone 88452
Location Email duttonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130738[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 3595M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918, TRANSFERED TO W#20160994 AUG2018 SR68618: Camtasia Studio V.8/Snagit v.12 academic bundle from VISA2014004146

Wired NIC 34:17:EB:9A:49:B1

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 28, 2014 02:23 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Aug 28, 2014 02:23 PM 
Set up-Updated inventory. He is keeping his old
monitor as a second monitor at his station
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Megan Thibeault Aug 27, 2014 08:01 AM 
****This is an email****
Bryan Dutton 	Tue, Aug 26, 2014
at 4:53 PM
To: Megan Eichler 
Hi Megan,

Wow - that was fast!  How about tomorrow at 3 pm,
OR Thursday at 1 pm OR Friday at 1 pm.  If none of
these times work, please suggest several and I'll
let you know.

Thanks! --- Bryan
[Quoted text hidden]
-- 
Bryan E. Dutton, Ph.D.
Professor
Department of Biology
Western Oregon University
345 North Monmouth Avenue, Monmouth OR 97361
PH: 503/838-8452
EMAIL: duttonb@wou.edu
Megan Eichler 	Tue, Aug 26,
2014 at 5:12 PM
To: Bryan Dutton 
Bryan,

Thursday at 1pm works best for me.

Thank you,
Megan 

Sent from my iPhone
[Quoted text hidden]
Bryan Dutton 	Wed, Aug 27, 2014
at 5:00 AM
To: Megan Eichler 
Thanks Megan,

I'll see you on Thursday.

Bryan
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Megan Thibeault Aug 26, 2014 03:02 PM 
****This is an email****
Bryan,

I have your new computer all set up and ready to
go for you. When would you be available for this
setup?
​Thanks,
Megan
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Megan Thibeault Aug 25, 2014 12:38 PM 
Task reassigned to Megan Eichler.
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Tricia Flaherty Aug 22, 2014 05:51 PM 
 	
New Optiplex 9020 WOU#20130738[Edit Inv] and 23inch monitor
WOU#20130777[Edit Inv] to replace old cpu WOU#20091023[Edit Inv] and
old monitor WOU#20100349[Edit Inv]
 **Located on the rack in ITC013 Hallway**
This is getting new software he just ordered: 
Camtasia Studio V.8/Snagit v.12 academic bundle 
from VISA2014004146  Installer and serial info 
atT:\camtasia\Studiov8-Snagitv12BundleWIN
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