Service Request Ticket

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Service Request Information

CONTACT	Name	Dennis, Carol	Date	Aug 25, 2014 10:36 AM
	Department	The Research Institute	Phone	88391
	Location		Email	dennisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130070 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	8Z6NMX1	Description	Dell Latitude E6530,i7-3540M(3.0GHz, 4M Cache)
	Serial No.	8z6nmx1	Location	Green Room-BK HAM radio
	CPU	Intel Core i7-3540M Processor (3.0GHz, 4M cache)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Captivate 7 WIN From P0091252, Adobe Production Prem CS6 from P0091252
	Wired NIC	F0:1F:AF:2C:37:86
	Wireless NIC	6C:88:14:E3:5B:18
	Bluetooth NIC	24:FD:52:36:D1:35

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Sep 03, 2014 12:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Sep 03, 2014 12:08 PM	Went over to see Carol about the license.I uninstalled the Adobe CC 2014 version and re- registered the Adobe Production CS6 Prem. version and it worked.Carol confirmed this because she can open up her files without any problem.	Add Attachment
Babatunde Idahor	Sep 03, 2014 12:07 PM	Went over to see Carol about the license.I uninstalled the Adobe CC 2014 version and re- registered the Adobe Production CS6 Prem. version and it worked.Carol confirmed this because she can open up her files with any problem.	Add Attachment
Katie Halvorson	Sep 03, 2014 10:14 AM	She called because she thought she had a 10am appt with Tunde. She has a meeting at 11 and said someone can come and do it while she's in her meeting but she needs it to be working soon. I called the tech line and Tunde wasn't back there.	Add Attachment
Babatunde Idahor	Sep 02, 2014 03:03 PM	Carol wasn't in today.	Add Attachment
Tricia Flaherty	Sep 02, 2014 09:52 AM	Adobe Creative Suite 6 Production Premium - License Windows Install Key: 1328-1003-0693-9872-1094-5177	Add Attachment
Babatunde Idahor	Aug 27, 2014 04:57 PM	I met with Carol today at her office.The Adobe license key isn't registering online as its suppose to.So, I have to discuss with Tricia when she gets back from her break to confirm Carol's profile on the application.Carol will be at work next week Wednesday - we scheduled a meeting for 10a.m. to resolve the problem; that will be after my discussion with Tricia regarding the license.	Add Attachment
Babatunde Idahor	Aug 27, 2014 12:30 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Aug 27, 2014 11:54 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Aug 27, 2014 11:53 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Aug 27, 2014 11:53 AM	**This is an email** Hi Folks, You just fixed my laptop, but now my Adobe Creative Suite needs an access code to license it - open it. Laptop # 20130070 I used the numbers I was given while I was in NYC, but they are coming up Invalid. Help. Thanks! Carol	Add Attachment
Babatunde Idahor	Aug 26, 2014 04:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Aug 26, 2014 03:39 PM	** This is an e-mail ** Thanks! I'll grab it tomorrow. Thanks for cleaning it up!!!!! Carol Carol Dennis Video Specialist Teaching Research Institute Western Oregon University Follow TRI on Facebook Teaching Research Institute	Add Attachment
Babatunde Idahor	Aug 26, 2014 03:38 PM	** This is e-mail ** Hello Dennis, Your laptop is ready. I'll personally bring it in tomorrow morning- if that is ok? regards.	Add Attachment
Katie Halvorson	Aug 26, 2014 02:13 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Aug 26, 2014 02:13 PM	Hi Folks, I just got an email that Service Request ID#54494 has been completed. I'm working from home in Eugene today. Can I pick up my laptop tomorrow (Wednesday) morning? Thanks! Carol	Add Attachment
Babatunde Idahor	Aug 26, 2014 02:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Aug 26, 2014 02:02 PM	Carol is not at work today.She is in for work on Monday, Wednesday and Friday during the week.I will go over tomorrow and return the laptop.	Add Attachment
Babatunde Idahor	Aug 26, 2014 01:59 PM	Image complete for machine with wou#:20130070 Machine name - W20130070 Domain joined - yes Admin users - studenttechs Windows activated - yes Sophos - yes Adobe Captivate 7 WIN - installed Adobe CS6 Production Prem- installed. windows update - done Browser tested - done DNS set - yes	Add Attachment
Babatunde Idahor	Aug 25, 2014 02:44 PM	Laptop with wou#:20130070 has been retrieved from user.	Add Attachment
Babatunde Idahor	Aug 25, 2014 01:00 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Aug 25, 2014 10:36 AM	She had a virus (safesearch) and tricia walked her through to get it removed. She was told to bring the computer in and we would wipe it clean to make sure everything is gone. She has everything already backed up already too. If it needs to be re-imaged, she is good to go with that as well. TODD 211 541-359-6996 Email is also a good contact Computer is up front at SRD	Add Attachment