Service Request Ticket - # 54498

Service Request Information

CONTACT Name Harwell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2014 02:01 PM
Department Natural Science Division Phone 88891
Location Email harwella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120928[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 762HFX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 762HFX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090132

Wired NIC 90:B1:1C:A7:78:12

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Aug 27, 2014 02:50 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Aug 27, 2014 02:44 PM 
Replacement heat sink was installed, and the noise 
was gone.  Returned computer to DFSC 101 and emailed 
Amy to let her know the problem was resolved.
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Ruby Tidwell Aug 26, 2014 12:10 PM 
Emailed Amy with an update
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Ruby Tidwell Aug 26, 2014 12:02 PM 
Determined that the bad noises were a product of a 
failing fan attached to the heat sink; brought the 
computer back to the office.  Lori is requesting 
replacement parts from Dell, which should arrive 
within 48 hours.
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Lori Burgeson Aug 26, 2014 11:59 AM 
Warrantying heat sink through Dell.  We should 
receive the replacement part within 24-48 hours 
pending Dell approval.
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Lori Burgeson Aug 26, 2014 11:27 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Aug 25, 2014 02:01 PM 
****This is an email****
Hello,

We have a desktop computer in DFSC 101 (Station
12, back left corner of room) that is producing a
grinding noise (fan? hard drive?). Its bar code
number is: 20120928[Edit Inv].

Would someone be willing to come over sometime and
take a look at it? There is no rush as the
computer is function, although annoying in sounds
produced.

Thank you,

Amy
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