Service Request Ticket

Service Request Information

CONTACT	Name	Guo, Jinglin	Date	Aug 26, 2014 01:51 PM
	Department	Student Success & Advising Office	Phone	88024
	Location		Email	guoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121134 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HF3GGX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	HF3GGX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090339 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:85:B9:6E

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Aug 26, 2014 02:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Aug 26, 2014 02:32 PM	Installed second monitor (WOU# 20060716) onto computer (WOU# 20121134)	Add Attachment
Lori Burgeson	Aug 26, 2014 02:12 PM	I updated inventory for the monitor. Please get the WOU number of his comptuer so we can track this. Put it at the top under WOU number, please.	Add Attachment
Ruby Tidwell	Aug 26, 2014 02:09 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Aug 26, 2014 02:09 PM	Called Rob and arranged to meet him to set up rectangular monitor for Jinglin. Monitor: WOU#20060716	Add Attachment
Katie Halvorson	Aug 26, 2014 01:51 PM	**This is an email** Request: Is it possible for me to request a second monitor for Jinglin's desktop. I mean, is one available, or do I need to purchase one? Thanks, Rob Dr. Robert A. Troyer	Add Attachment
Katie Halvorson	Aug 26, 2014 01:51 PM	**This is an email** Katie, Can you Make a service request for a tech to setup a second display for Jinglin Guo's station in APSC 501 if one is available? See bottom of Rob Troyer's email under request. Tricia	Add Attachment