Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Aug 26, 2014 04:29 PM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110223 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90MRZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007; COMPANSOL Blumen Software v10.0.4 workstation/client from P0090881 SR56541
	Wired NIC	18:03:73:B0:E3:CF

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Aug 27, 2014 01:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Aug 27, 2014 01:44 PM	Viruses destroyed - made sure no remnants remained. Installed the software she wanted (iTunes) safely.	Add Attachment
Alexander Carlson	Aug 27, 2014 12:05 PM	Went over there, removed lots of malware - running malwarebytes now.	Add Attachment
Alexander Carlson	Aug 27, 2014 11:18 AM	called - going over there now	Add Attachment
Katie Halvorson	Aug 27, 2014 09:53 AM	She called and said she is here and anytime would be super.	Add Attachment
Alexander Carlson	Aug 27, 2014 09:43 AM	Left VM	Add Attachment
Alexander Carlson	Aug 27, 2014 07:48 AM	Task reassigned to Alexander Carlson.	Add Attachment
Katie Halvorson	Aug 26, 2014 04:29 PM	There is a bunch of stuff that pops up on her computer that she doesn't want. They are a lot of pop ups and it takes forever before she can get on anything. She just wants it all cleaned up. Tomorrow is around all day 9-5	Add Attachment