Service Request Ticket - # 54514

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2014 08:38 AM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120149[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLHN7V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:8A:43

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Aug 29, 2014 08:48 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Aug 29, 2014 08:47 AM 
Replacement hard drive arrived. I installed and 
reimaged, then returned to NS 216.
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Lori Burgeson Aug 27, 2014 08:38 AM 
Computer will not boot into OS.  Black screen 
showing Alert! Hard drive not found. Press F1 to 
continue.

Diagnostic lights: solid blue power; amber 1,2,3
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