Service Request Ticket - # 54537

Service Request Information

CONTACT Name Saffell, Tamie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2014 02:42 PM
Department Student Success & Advising Office Phone 88057
Location Email saffellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121238[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2VQDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:CF:BF:18


Wireless NIC EC:35:86:48:1E:96


Bluetooth NIC EC:35:86:48:1E:97

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Sep 02, 2014 09:29 AM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Sep 02, 2014 09:29 AM 
Went over there, fixed it from the print menu. 
Done.
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Alexander Carlson Sep 02, 2014 09:17 AM 
called, going over there
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Alexander Carlson Sep 02, 2014 09:17 AM 
Task reassigned to Alexander Carlson.
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Nicole Crane Aug 28, 2014 02:42 PM 
At times she is unable to print double sided from 
word documents on the printer. Other times it 
does give her the option. 

She wasn't sure if it was in her settings or not.

The printer is in: APSC 401 (other people are 
able to print double sided to the printer)
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