Service Request Ticket - # 54543

Service Request Ticket - # 54543

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Service Request Information

CONTACT	Name	Caligure, Lacey	Date	Sep 02, 2014 08:38 AM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130740 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	35L4M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35L4M02	Location	going to pdr
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918, Adobe CS3 Design Premium Win.(P0063828), Dreamweaver MX2004(P0049184)
	Wired NIC	34:17:EB:9A:B3:84

TECHS	Submitted by	Samrid Aryal	Contact	saryal09@wou.edu	88935
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Sep 09, 2014 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Sep 09, 2014 03:24 PM	Loaner machine retrieved.	Add Attachment
Babatunde Idahor	Sep 09, 2014 03:23 PM	Set-up complete and machine delivered to Lacey Caligure at SH102.	Add Attachment
Lori Burgeson	Sep 09, 2014 12:00 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Nicole Crane	Sep 09, 2014 10:21 AM	She called to check on when she'd get her setup. I told her we would get to as soon as possible	Add Attachment
Lori Burgeson	Sep 02, 2014 06:08 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Sep 02, 2014 04:26 PM	Task reassigned to Lori Burgeson.	Add Attachment
Babatunde Idahor	Sep 02, 2014 04:01 PM	The special software's(Adobe CS3 Design Prem Win. and Dreamweaver MX2004) are installed- but the licensing haven't completed their respective registration process.This might be due to the compatibility of the Adobe CS3 Prem(Win. Edition) running on windows 7.I had a discussion with Tricia about this and she suggested that we just set the Adobe CS3 Prem to never install - which works fine. They could also log on the ts portal to access a more recent version of the Adobe CS3 Prem /Dreamweaver if the application are not of priority use. If the client needs to get a new version installed on the machine, they would need to put in a purchase order for an upgrade.	Add Attachment
Babatunde Idahor	Sep 02, 2014 03:10 PM	Inventory updated.	Add Attachment
Babatunde Idahor	Sep 02, 2014 03:10 PM	GFA: Check List. Machine name - W20130740 Domain joined - yes admin users - studenttechs windows activated - yes Sophos - yes Software updates - yes Browsers tested - yes DNS set - Yes Adobe apps -updated Special Software: Adobe CS3 Design Prem Win. and Dreamweaver MX2004 installed. Lead Desktop Support- notified. PC set-up is complete and ready for delivery.Old machine with wou#: 20090313 was retrieved from SHC102.	Add Attachment
Babatunde Idahor	Sep 02, 2014 11:05 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Sarah Pettigrew	Sep 02, 2014 10:11 AM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Sep 02, 2014 10:11 AM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to setup and delivered to Lacey Caligure in SH 102. The WOU # of the new computer is 20130740 and the new monitor is 20130779. The WOU # of the old computer is 20090313 and the old monitor is 20090335. The equipment is on the GFA shelf in the hallway.	Add Attachment
Babatunde Idahor	Sep 02, 2014 09:50 AM	Machine with wou#: 20090313 has a problem with the power-unit.This machine has been scheduled initially to be replaced with a new GFA machine.Tricia is working on it to get it replaced.	Add Attachment
Babatunde Idahor	Sep 02, 2014 08:42 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Samrid Aryal	Sep 02, 2014 08:38 AM	Computer wont turn on	Add Attachment