Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Sep 02, 2014 10:13 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130090 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	1PYY7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091379 downgraded to Office Pro Plus 2010; Share of LICENSE with Laptop: SPSS Statistics Prem Faculty PAck Term license from P0097050(includes Spss Statisics Prem AuthUser,SamplePowers,VisualizationDesginer, and AMOS AuthUser); Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016(shared with laptop W#20140329)
	Wired NIC	B8:CA:3A:A2:45:16

TECHS	Submitted by	Samrid Aryal	Contact	saryal09@wou.edu	88935
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Sep 02, 2014 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Sep 02, 2014 10:51 AM	She logged in and all her drives are mapped now, and she can access the internet. Done.	Add Attachment
Alexander Carlson	Sep 02, 2014 10:50 AM	Went over - ethernet cable was in an unactivated port. There was a working port right next to it, so I moved the cord. That restored internet connectivity and I ran gpupdate /force, then restarted the machine.	Add Attachment
Alexander Carlson	Sep 02, 2014 10:30 AM	It's actually for Patty Blasco in room 240 according to Nancy. Going over there now.	Add Attachment
Alexander Carlson	Sep 02, 2014 10:28 AM	Task reassigned to Alexander Carlson.	Add Attachment
Samrid Aryal	Sep 02, 2014 10:13 AM	Patty Blasco is not able to map I drive in her computer. Room # Todd 240	Add Attachment