Service Request Ticket - # 54548

Service Request Information

CONTACT Name Smith, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2014 10:39 AM
Department Deaf Studies and Professional Studies Phone 88744
Location Email smithj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120706[Edit Inv] (opens in a new window) Bldg/Room RWEC 158
Service Tag FJ2QXW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. fj2qxw1 Location Julia Smith?

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010

Wired NIC E0:DB:55:E7:62:E4


Wireless NIC B8:76:3F:36:1D:5F


Bluetooth NIC 20:16:D8:9B:92:CC

TECHS Submitted by Samrid Aryal Contact saryal09@wou.edu 88935
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Sep 02, 2014 11:42 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Sep 02, 2014 11:42 AM 
Went over there unplugged the cable and plugged it back in and 
then change the display settings. Everything worked fine. She had a 
lot of documents on her dekstop so i recommended her to move it 
to her H drive so she will do it today.
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Vikas Sharma Sep 02, 2014 10:51 AM 
Task reassigned to Vikas Sharma.
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Samrid Aryal Sep 02, 2014 10:39 AM 
Needs to connect laptop to the monitor.
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