Service Request Ticket - # 54549

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2014 10:53 AM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100336[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser P3250/DN monochrome Laser Printer
Serial No. MXX907164 Location PDR

Model P3250/DN Hostname disablity.wou.edu
Notes duplex, 30ppm, USB 2.0 with cable and networkable, 1200 dpi image, 250 sheet paper capacity IP:140.211.64.5 Ink/Toner Refill

Wired NIC 00:00:AA:B0:31:23

TECHS Submitted by Samrid Aryal Contact saryal09@wou.edu 88935
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Sep 02, 2014 11:08 AM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Sep 02, 2014 11:08 AM 
Went over and did a deep power cycle (remove 
power cord long enough for motherboard to lose 
power), they had been trying shorter power 
cycles.


This fixed the printer. Done.
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Alexander Carlson Sep 02, 2014 10:56 AM 
Task reassigned to Alexander Carlson.
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Samrid Aryal Sep 02, 2014 10:53 AM 
Printer is offline. WOU# 20100336[Edit Inv]
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