Service Request Ticket - # 54551

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2014 12:01 PM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120893[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DT Color Printer
Serial No. XFN156535 Location PDR

Model 8570/DT Hostname sa-sully.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.118.59 Ink/Toner Refill

Wired NIC 9C:93:4E:1E:50:3A

TECHS Submitted by Samrid Aryal Contact saryal09@wou.edu 88935
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 18, 2014 08:23 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 18, 2014 08:23 AM 
Broken cam shift. Replaced this part-printer is
good to go.
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Megan Thibeault Sep 11, 2014 08:08 AM 
order another part
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Megan Thibeault Sep 08, 2014 07:59 AM 
****This is an email****
Megan:

Thank you for the update and the excellent news! 
We are fine without our "Sully" for a few more days!

Enjoy the day,
Debbie
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Megan Thibeault Sep 02, 2014 01:41 PM 
Process Module Homing Error

Applicable Parts (Chapter 5 - Parts List)
¿ Drum Maintenance Camshaft, PL 2.1 Item 11
¿ Transfix Camshaft, PL 2.1 Item 12
¿ Transfix Load Module, PL 2.1 Item 16
¿ Transfix Arm Kit (with pins), PL 2.1 Item 21
¿ Process Drive with Gear Box and Motor, PL 4.1
Item 13
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Lexie Widmer Sep 02, 2014 12:26 PM 
Task reassigned to Megan Eichler.
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Lexie Widmer Sep 02, 2014 12:26 PM 
It says it's not under warranty. Let me know if ya 
want me to try anything.
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Samrid Aryal Sep 02, 2014 12:01 PM 
Email: 

Hello:

RE:  WOU 20120893[Edit Inv]

Our Xerox Color Cube 8570 printer has not worked
since a power outage occurred in August.  Dr.
Dukes and I just tried to get it working -- no luck.

The error message is 94;700.002433 and it seems to
be in a loop of initializing, turning off,
initializing, etc.

We need it to work before September 22 please.

The xerox (sully) is in WUC 203.
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