Service Request Ticket - # 54558

Service Request Information

CONTACT Name Guo, Jinglin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2014 02:19 PM
Department Student Success & Advising Office Phone 88024
Location Email guoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121134[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HF3GGX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. HF3GGX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090339 downgraded to Office Pro Plus 2010

Wired NIC B8:CA:3A:85:B9:6E

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Sep 02, 2014 02:53 PM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Sep 02, 2014 02:53 PM 
Gave her admin rights, updated some things as 
well. She was able to do everything she wanted to 
afterwards. Fixed.
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Alexander Carlson Sep 02, 2014 02:33 PM 
Task reassigned to Alexander Carlson.
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Nicole Crane Sep 02, 2014 02:19 PM 
****This is an email****
Hi, 



My computer needs to be reset the administrator. 
It's my first day to use this computer, but I am 
not in the user roles yet. It still shows up as 
last user. So I couldn't able to run any software 
I need. I will very appreciate if you could help 
me to fix it. 




The computer number is "20121134". My office 
locates at APSC 501.




Thank you very much!




Best,

Jinglin
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