Service Request Ticket

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Service Request Information

CONTACT	Name	Huggins, Brad	Date	Sep 02, 2014 03:37 PM
	Department	Facilities Services	Phone	88180
	Location		Email	hugginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110164 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34NMZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, Adobe Acrobat Pro 11 from P0096282, Bluebeam Revu 2015 Standard from VISA2014004544
	Wired NIC	78:2B:CB:B3:6C:A2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Dec 11, 2014 02:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Dec 11, 2014 02:25 PM	Installed card and got resolution up on 27 inch display Brad seemed to like the result. I will be closing this task. I asked him to call me if he ran into any problems or issues with the new card.	Add Attachment
Tricia Flaherty	Nov 18, 2014 05:48 PM	I have put in a purchase(order#8134) of the following cards to try in Huggin's OptiPlex 990... As I have tested it in Megan's 990 with 2560X1600 via Dual -Link DVI The current Optiplex 9020s have this 1GB AMD Radeon HD 8490 Dedicated 1 GB DDR3 2560 x 1600 Dual-Link DVI and 2560 x 1600 DP MAX Displays 2 Power Consumption 35W	Add Attachment
Nathan Sauer	Nov 17, 2014 04:18 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nathan Sauer	Sep 15, 2014 04:29 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Alexander Carlson	Sep 08, 2014 05:12 PM	Task reassigned to Nathan Sauer.	Add Attachment
Alexander Carlson	Sep 08, 2014 12:49 PM	Called him and let him know the card should be fine - we just need to figure out why it won't go above 1080p	Add Attachment
Alexander Carlson	Sep 08, 2014 12:48 PM	Some documentation on the internet says that the card can do up to 2560 x 1600, but both the CD software install and ATI's recommended driver suite from ATI's website did not take it above 1920x1080.	Add Attachment
Alexander Carlson	Sep 08, 2014 12:36 PM	Tried multiple driver versions - most gave worse results, the best result is being able to display in 1920x1080. Told him to call the front desk to see about a replacement / return if possible.	Add Attachment
Alexander Carlson	Sep 08, 2014 12:33 PM	Went over and installed the HD4550, then installed the drivers. However, this new card is also not powerful enough to support the 2560 x 1440 resolution that his monitor has. The HD4550 only supports a max resolution of 1920x1080 or 1900x1200, even with only one display connected.	Add Attachment
Alexander Carlson	Sep 08, 2014 11:32 AM	Called, going over there now.	Add Attachment
Katie Halvorson	Sep 08, 2014 09:16 AM	He is here and available till 430 today.	Add Attachment
Alexander Carlson	Sep 04, 2014 08:52 AM	Task reassigned to Alexander Carlson.	Add Attachment
Alexander Carlson	Sep 04, 2014 08:28 AM	I know how to swap/install graphics cards, so I can do it on Monday if I am available.	Add Attachment
Alexander Carlson	Sep 04, 2014 08:24 AM	Just called the Physical Plant front desk - Brad Huggins will not be in until Monday.	Add Attachment
Lexie Widmer	Sep 02, 2014 04:00 PM	Refer to SR 54346 for back story.	Add Attachment
Lexie Widmer	Sep 02, 2014 03:58 PM	Left VM for availability.	Add Attachment
Tricia Flaherty	Sep 02, 2014 03:37 PM	This card will be in box and on shelf by restroom with invoice. talk with Nathan Sauer about the resolution that he wants to run on his newer large display as that is why the second card was needed.	Add Attachment