Service Request Ticket - # 54566

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 03, 2014 09:52 AM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101437[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44WVJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959, Adobe Acrobat Pro 10 WIN from P0081871, TRANSFERRED to new CPU W#20141167 SR59584 MAR2016:Photoshop Extended CS5 WIN from P0081871 and Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;

Wired NIC 78:2B:CB:A6:3F:2E

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Sep 03, 2014 10:34 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Sep 03, 2014 10:34 AM 
Update all internet browsers.  Resolved issues she
was having.
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Miles Rakestraw Sep 03, 2014 09:53 AM 
Task reassigned to Miles Rakestraw.
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Katie Halvorson Sep 03, 2014 09:53 AM 
88770 is preferred call since student worker is at
this computer
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Katie Halvorson Sep 03, 2014 09:52 AM 
They need to update chrome but no one has admin
rights.

Computer is in Library 208.
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