Service Request Ticket

Service Request Information

CONTACT	Name	Richards, Marlene	Date	Sep 03, 2014 02:56 PM
	Department	The Research Institute	Phone	88817
	Location		Email	richarm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20111120 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5K655V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	5K655V1	Location	008(Underneath the standup desk)
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085572
	Wired NIC	18:03:73:23:82:AE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Sep 03, 2014 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Sep 03, 2014 04:06 PM	Turns out that this software was not on this computer. They were able to find the install disk for WIAT III and Julia Bulen will do the install herself when she gets her new computer.	Add Attachment
Lexie Widmer	Sep 03, 2014 03:39 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Sep 03, 2014 02:56 PM	Contact changed from Kenneth A. Kosko to Marlene Richards.	Add Attachment
Katie Halvorson	Sep 03, 2014 02:56 PM	They have a license for Weschler Ind. Achieve test 3 (he thinks) that is on an old staff computer that he needs to be moved to Martha's computer. The computer is in Maaske 224. Martha is in Maaske 328.	Add Attachment