Service Request Ticket - # 54578

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2014 09:40 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100758[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GCSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:B1


Wireless NIC 18:3D:A2:17:0C:08


Bluetooth NIC 1C:65:9D:F5:60:7E

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lexie Widmer Sep 04, 2014 09:59 AM 
Task reassigned to Self Resolved.
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Lexie Widmer Sep 04, 2014 09:59 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Sep 04, 2014 09:59 AM 
The user already had admin rights.  She's having
problems opening Clio, but is going to contact the
Clio guy in Texas and work with him to get it fixed.
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Lexie Widmer Sep 04, 2014 09:42 AM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Sep 04, 2014 09:40 AM 
She had computer worked on and she needs admin
rights back to her computer.
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