Service Request Ticket - # 54579

Service Request Information

CONTACT Name Vala-Haynes, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2014 11:19 AM
Department Health & Exercise Science Phone 89256
Location Email valahaynese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131013[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR20NF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0094155; TRANSFERRED STATA/SE v12 from VISA2012003392 SR#56305 REQUESTED to be TRANSFERRED from W#20091114 Peggy Pedersen to EMily Vala-Haynes -- STATA/SE v12 from VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017;

Wired NIC 68:5B:35:CF:8F:DF


Wireless NIC 88:63:DF:8C:19:F1


Bluetooth NIC 88:63:DF:8C:19:F2


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Sep 12, 2014 01:46 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 12, 2014 01:46 PM
Delivered and setup on 9/12/2014
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John Rushing Sep 11, 2014 10:13 AM
sent email to Emily Vala-Haynes and called Diana
McAlpine to setup a time for delivery, awaiting
response. 
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John Rushing Sep 11, 2014 10:03 AM
Task reassigned to John Rushing.
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Tricia Flaherty Sep 10, 2014 02:36 PM
She has been already coming to work so Diane
McAlpine is asking to have the setup done as soon
as possible
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Tricia Flaherty Sep 10, 2014 02:36 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 10, 2014 02:36 PM
****This is an email****
Hi Tricia,

I just wanted to touch base with you about the
computer for Emily Vala-Haynes.  Her office is
ready so if someone could come and set it up as
soon as possible, that would be great since she
has been coming in to work already.  Her office is
NPE 219.  I may be gone this Friday, but otherwise
I am here.

Thank you,

Diana McAlpine
Administrative Program Assistant
Health & Physical Education
(503)838-8908
(503)838-8370 (fax)
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Vikas Sharma Sep 08, 2014 11:47 AM
Task reassigned to UCS Tech.
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Vikas Sharma Sep 08, 2014 11:47 AM
Ready for Lori, Megan or Jon
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Vikas Sharma Sep 08, 2014 11:46 AM
I have Reimaged and did following things:

W20131013
Assigned to domain
Made user as admin and also studenttechs
Install and updated sophos
Updated flash, silverlight, java, shockwave for all the browsers.
Checked and made sure all browsers starting with WOU 
homepage. 
Changed the DNS settings


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Vikas Sharma Sep 08, 2014 11:46 AM
I have Reimaged and did following things:

W20131013
Assigned to domain
Made user as admin and also studenttechs
Install and updated sophos
Updated flash, silverlight, java, shockwave for all the browsers.
Checked and made sure all browsers starting with WOU 
homepage. 
Changed the DNS settings


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Vikas Sharma Sep 08, 2014 07:48 AM
Task reassigned to Vikas Sharma.
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Sarah Pettigrew Sep 04, 2014 11:19 AM
NEW EQUIP SETUP: An iMac needs to be setup and delivered to Emily Vala-
Haynes in NPE 219. The WOU # of the iMac is 20131013[Edit Inv]. Her extension is 
89256. She is a new hire and is around the area, but won't officially be on 
campus until September 15th. Please contact her to find out if she wants the 
setup done before this date or after this date. The equipment is on the 
counter in ITC 008.
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