Service Request Ticket - # 54585

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2014 09:17 AM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20120889[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Epson WorkForce DS-70000 Document Scanner #B11B204321
Serial No. PWEZ000395 Location PDR
TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Sep 05, 2014 09:51 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Miles Rakestraw Sep 05, 2014 09:51 AM 
The scanner settings had been changed from network
to local some how.  Changed the scanner back to
network and it is scanning properly.
 Add Attachment
Miles Rakestraw Sep 05, 2014 09:33 AM 
Task reassigned to Miles Rakestraw.
 Add Attachment
Nicole Crane Sep 05, 2014 09:17 AM 
the scanner in the office is not working. It is 
showing an error message "USB is not available". 
They have restarted the scanner and the computer 
and scanner still are not recognizing each other.
Add Attachment