Service Request Ticket - # 54587

Service Request Information

CONTACT Name Kunkle, Alex   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2014 10:39 AM
Department Student Success & Advising Office Phone 88506
Location Email kunklea@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130533[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WN9FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WN9FZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; [TRANSFERRED from W#20091321 Camtasia Studio Academic Electronic Version 7.1 WIN VISA2011002956, CyberLink PowerDirector Deluxe v10 from VISA2011002959]

Wired NIC F8:B1:56:C5:AF:0D

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Sep 05, 2014 11:27 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Sep 05, 2014 11:27 AM 
Turned off automatic upgrade.
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Miles Rakestraw Sep 05, 2014 10:47 AM 
Task reassigned to Miles Rakestraw.
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Tricia Flaherty Sep 05, 2014 10:43 AM 
check what version he "updated to" as his license
is for TechSmith - Camtasia Studio Academic
Electronic Version 7.1 from VISA2011002956 see 
T:\camtasia\Studiov7.1WIN
a update to version 8 would not be free
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Nicole Crane Sep 05, 2014 10:39 AM 
The software titled: "Camtasha" prompted him to 
do an update on the software and now it is asking 
him for a product key.
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