Service Request Ticket - # 54589

Service Request Information

CONTACT Name Dutton, Bryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2014 11:42 AM
Department Natural Science/ Biology Phone 88452
Location Email duttonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130741[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35P1M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35P1M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; ArcGIS v10.2.2; Adobe Dreamweaver CS4 WIN from P0074209--TRANSFER from W#20090760 JAN2015; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop OCT2017;

Wired NIC 34:17:EB:99:CE:FB

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Sep 12, 2014 10:30 AM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Sep 12, 2014 10:30 AM 
Task complete.
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Babatunde Idahor Sep 12, 2014 10:30 AM 
Inventory updated.
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Babatunde Idahor Sep 12, 2014 10:30 AM 
Set-up is complete and delivered to NS021B.Dr 
Bryan Dutton was available to confirm the set-
up is complete.He also requested to keep the 
monitor -(20091069) as an extension of his 
desktop(set-up was done) All drives and 
printers are in place.
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Babatunde Idahor Sep 12, 2014 08:13 AM 
Left a VM.
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Lori Burgeson Sep 12, 2014 07:06 AM 
Task reassigned to Babatunde Idahor.
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Lori Burgeson Sep 12, 2014 07:06 AM 
Tunde, could you please set this up for Bryan this morning?
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Nicole Crane Sep 11, 2014 12:50 PM 
He would like to have them come set it up 
sometime during 8-12pm
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Katie Halvorson Sep 10, 2014 08:19 AM 
He is in today before noon and after 330 and would
like this set up.
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Babatunde Idahor Sep 08, 2014 10:55 AM 
Task reassigned to UCS Tech.
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Babatunde Idahor Sep 08, 2014 10:55 AM 
Dr Bryan Dutton has other special softwares like:
-Golden software Grapher6
-GDAL 19(MSVC 2010)- He mentioned he has the 
installation files and he would take care of the 
deployment.
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Babatunde Idahor Sep 08, 2014 10:50 AM 
Machine name - W20130741
Domain joined - yes
admin users - studenttechs
Microsoft office -Activated
windows activated - yes
Sophos - yes
extra software - ARCGIS v10.2.2
Software updates - yes
Browsers tested - yes

PC is set up and ready to be delivered to the 
user.
The equipment is on the the GFA shelf in the 
hallway.

Ready to be deployed by member of desktop support.
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Babatunde Idahor Sep 08, 2014 07:58 AM 
Task reassigned to Babatunde Idahor.
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Sarah Pettigrew Sep 05, 2014 11:42 AM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor needs to be 
setup and delivered to NS021B. Contact Bryan Dutton for setup. The 
WOU # of the new computer is 20130741[Edit Inv] and the new monitor is 
20130780[Edit Inv]. The WOU # of the old computer is 10091033 and the old 
monitor is 20091069[Edit Inv]. The equipment is on the the GFA shelf in the 
hallway.
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