Service Request Ticket - # 54598

Service Request Information

CONTACT Name Thompson, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2014 08:04 AM
Department Behavioral Sciences Division Phone 88315
Location Email thompsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101157[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55RNFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:94:DE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Sep 08, 2014 02:36 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Babatunde Idahor Sep 08, 2014 02:36 PM 
Machine is replaced with new GFA. Please see SR# 
54610.
Add Attachment
Sarah Pettigrew Sep 08, 2014 12:56 PM 
Accidentally created a new Service Request. Please see SR# 54610 to 
complete the GFA replacement.
 Add Attachment
Babatunde Idahor Sep 08, 2014 08:50 AM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Katie Halvorson Sep 08, 2014 08:04 AM 
She came in saturday and her computer was off so
she tried turning it on and it had a start up
repair option that she ran.  The start up repair
failed and had an error that said there was no OS
installed.  She couldn't get any further with her
computer.

She is around 11-1230 (call before heading over).
503-428-0136
 Add Attachment